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FAQ
Customer care is imprinted in Instaura’s DNA. We intend to gain customers trust and help them address
their product interests or purchase issues. We endeavor to educate and communicate product features
and benefits to our customers to enable informed decision.
Where are Instaura products manufactured?
We design and manufacture our high-end lingerie in Italy. Our skin care products are from Germany. Our special hand-crafted soap and candles ingredients are sourced from Germany.
What if my size or preferred color is out of stock?
Our lingerie is highly sought after and tends to sell out fast. Instaura staff will gladly assist you. Please contact us on info@instaura.qa and provide the relevant garment information you are looking for.
Is it possible to return a product and ask for a refund?
Yes, it is possible except for undergarments and swimwear due to health and hygiene reasons. Items must be returned un-used and in their original packaging within 7 days upon delivery. Please be sure to contact us before sending goods so we can help you in the process. Refund will be processed once we receive the goods and via the same method of payment with the appropriate fees deductions if applicable.
Are your skin care products REALLY effective?
Yes, they are really good. Our goal is to provide the highest quality skin care products on the market. We believe our products can make a significant difference in your skin’s health.
Since these are premium skin care products why are they relatively inexpensive?
Instaura deals directly with the manufacturer thus passing the cost savings onto the customer.
What payments methods are accepted on Instaura website?
- PayPal
- Visa
- Mastercard
- Wire Transfer
Can I modify or amend my order?
Unfortunately, it's not possible to modify or amend orders once they have been processed. However, you can always contact us at: info@instaura.qa or WhatsApp us on +97455161716 and we'll try to help you.
How do Instaura ship their goods?
For our local customers, we deliver to your preferred address with our drivers against a fee of QAR 35 within Doha city limit. We use Q-post for international shipping. All delivery charges are calculated based on a combination of the total weight and final destination of your order according to Q-post tariff. If you need an express delivery, please contact us before you place your order.
How much does it cost to ship the goods?
For local customers, when you buy for QAR 1000 or more, the shipping will be FREE for you.
I haven’t received my order yet, what should I do?
You can check and monitor your order status through the track shipment number.
Can I pick up my order from Instaura?
Yes, you can pick up your order from our shop. Contact us before you order to arrange for pick-up.
Can I buy an Instaura gift card?
With regrets, currently we don't offer gift cards. However, we're hoping to make them available soon. Alternatively, upon a gift order, we can drop ship to an alternate address.